Terms and Conditions

Last updated: 22 August 2018

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before purchasing.  These Terms and Conditions apply to sales made via retail units, 3rd party partners, websites or any other points of sales. Your right to use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, or passengers, whom book or travel on our services.  By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service. Where a copy of these or any other conditions have been given to the purchaser at any time, or advised verbally of all the significant terms, making a booking will be deemed to signify acceptance of them.

Supplier: DUALWAY COACHES LIMITED, a company incorporated and registered in Ireland with company number 298932 whose registered office is at Keatings Park, Rathcoole, Co. Dublin (“Wicklow Mountains Tour”).


These conditions apply whether a contract has been made verbally or in writing.


Payment in full must be made before embarking on a tour, unless otherwise agreed by the company.  The company reserve the right to refuse any pre-paid passenger who does not supply the relevant documentation/voucher to confirm their payment.  All under 18 years old must be accompanied by an adult: as such no child ticket can be issued independently. All tour reservations are subject to availability.

Group Bookings

The purchaser acts on behalf of all passengers travelling on the vehicle.  If they do not intend to travel a representative must be chosen, and the tour company informed prior to embarking on a tour. If the purchaser is a company, group or partnership, an individual must be named as a responsible person. In the event of a cancellation, cancellation charges will automatically be sanctioned


Departure times, locations and tour operating days/dates are subject to change. Customers will be informed via email or phone provided while making a booking.


Ages 0-2 years old is free of charge but have to sit in guardians lap. 3-13 years old can purchase a child ticket. 14 years and over is an Adult ticket. All under 18 years old must be accompanied by an adult. All tour
reservations are subject to availability.

Cancellation of Tours:

Full refund up to 24 hours cancellation notice in advance of the date of the tour. That is prior to 12.01am on the day before the tour date.

Cancellation notice must be given by email, if no cancellation notice is given, the refund policy is then at the discretion of the reservations department.

We require a minimum number of 10 passengers to operate our tour. We give until 3:00 pm the day prior to the tour to reach this number and will then contact customers with details of cancellation.

Cancellation by the Company

In the event of an emergency, riot, civil commotion, strike, lock out stoppage or restraint of labour or on the happening of any event over which the company has no control (including adverse weather and road conditions) or where nine or less passengers are travelling the company may, by returning all money paid and without further or other liability, cancel the contract.

Breakdowns and Delays

The company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances, the company will not be liable for any loss or inconvenience suffered by the hirer as a result.


The company reserves the right to alter the route due to safety of passengers, weather restrictions & roadworks, maintenance beyond Dualway’s control. The route used will be at the discretion of the company.

Passenger’s Property

The company will not be held responsible for any lost or stolen luggage/personal belongings.

Conduct of Passengers

The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle.


Customers are entitled to a full refund in the event that the company cancels a tour.  All other refunds are at the discretion of the company.  Customers are not entitled to a refund or partial refund to avail of a special offer.


In the event of a complaint about the company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or guide employed from the company. If this has not provided a remedy, complaints should be submitted in writing within 14 days after the tour.  Please email info@dualway.com for any customer feedback you have.

Competitions & Offers

We reserve the right to cancel or alter any competition or offer at any given time. Submitted email addresses may receive promotional material from Dualway and/or our partners. All decisions in relation to competitions are final. All Prizes must be claimed within 30 days of the competition winner being announced. You are only entitled to one offer at a time.

Limitation of liability

Nothing in this agreement shall limit or exclude the liability of either party for:

  • death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
  • fraud or fraudulent misrepresentation;
  • liability under the indemnities; or
  • any matter in respect of which it would be unlawful to exclude or restrict liability.

Force Majeure. Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.

Governing law. This agreement, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of Republic of Ireland.

Jurisdiction. Each party irrevocably agrees that the courts within the Republic of Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

Validity This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written.